Concerns and grievances

What to do if you are unhappy with your child’s care

  1. Please speak to your Happi Educarer first by phone (not in front of the children) and tell them briefly what the issue is. If useful for either or both of you, follow up this phone call with an email giving details. If you do not feel able to talk to your Happi Educarer, contact the Happi Partnership Teacher who will contact the Happi Educarer and arrange a meeting.

  2. Set up a meeting within a day or two, when the children are not present which allows the Happi Educarer time to “sleep” on the question and to consult with the Happi Partnership Teacher if they wish.

  3. Reach an agreement that works for everyone and write down how the issue can be resolved. If a resolution is not reached, the Happi Educarer will contact the Happi Partnership Teacher.  

  4. The Happi Partnership Teacher will arrange a meeting between the Happi Educarer, the family and Happi Partnership Teacher.

  5. Reach an agreement that works for everyone and write down how the issue can be resolved. If a resolution is not reached, the Happi Partnership Teacher will arrange for another meeting with all parties and someone from the Ministry of Education.  

 

What to do if you think there is a case of non-compliance with licence conditions

In the first instance, please contact Happi HQ (administrator@happi.co.nz) and talk to us about your concerns. Failing a satisfactory response, you may ask for a meeting with the Board of Directors and/or the Ministry of Education, who are responsible for issuing licences. Details of your local Ministry of Education office can be found at: http://www.education.govt.nz/ministry-of-education/regional-ministry-contacts/.